Fidelio Cruise’s ResOnline® revolutionizes cruise reservation shore-to-ship delivery

ResOnline has been designed to replicate guest information automatically and in real-time from shore-side reservation systems to each ship in the fleet.

Guests’ profiling data including loyalty status and other relevant details from guests’ prior voyages are transmitted fleet-wide and available to users both on board ship and ashore in head office. This enables cruise lines to provide the very highest levels of service by recognising each guest’s specific preferences.

The software enables a cruise operator’s reservations department to keep the sales period for a particular cruise open until just before sailing and automatically accommodates last-minute bookings as well as changes to existing reservations such as stateroom upgrades, special requests and other guest-related adjustments.

ResOnline system offers a range of other benefits too. As well as ensuring complete accuracy and eliminating the risk of human error and omissions, business rules written into the software enable individual cruise lines to decide which data should be transmitted to the ships in their fleets.

Typically, this could include passenger records, flight details, amenities, special requests, pre-posting, discounts, pre-booked or pre-paid excursions, spa treatments and dining reservations.