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Fidelio Cruise Completes Seabourn Fleet Installation - Wednesday, November 30, 2011

The installation of state-of-the-art cruise software from Fidelio Cruise on board the Seabourn Spirit completes the IT systems upgrade across Seabourn's six-ship fleet. The six Seabourn vessels now carry a full range of the Hamburg-based firm's software, as well as the integrated MICROS® point-of-sale system.

 

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Simplified currency handling - Monday, August 22, 2011

Recent versions of SPMS now support automatic currency conversion for postings relating to shore excursions and spa bookings made in currencies other than that used on board ship. Prices for pre-paid, pre-booked and wait-listed excursions, as well as spa bookings and other services available on board can now be automatically converted into shipboard currency from other currency denominations.

 

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Cruise operators to accommodate last-minute bookings thanks to Fidelio Cruise’s ResOnline system

 

FC ResOnline system has been designed specifically to facilitate automatic data transfer from shore-side reservation systems to onboard users up to a short time before sailing.

Based on the company’s Fleet Management System (FMS), ResOnline ensures full transparency of data and eliminates the risk of human error, providing ship staff across a fleet of vessels with exactly the same information relating to their passengers, as is available ashore.

“The ability to sell tickets and update passenger information close to the time of sailing is a key objective of many cruise lines,” says Fidelio Cruise President Tony Heuer, “and our new ResOnline software does just that. Now operators can continue to sell cruises and onboard services right up to few minutes before their ship sails.”

Traditionally the sale of a specific cruise had to close several days in advance to ensure that all relevant passenger information was available onboard in good time. As a result, last-minute sales opportunities were constantly lost.  

And an additional benefit of ResOnline is that more relevant data can be collected prior to a guest’s arrival at the vessel, hastening and improving the check-in experience. The information can be made available aboard vessels or at remote locations with little or no user intervention.

 

Passengers during Check in processUpdates include passenger records, flight details, amenities, special requests, pre-posting, discounts, pre-booked or pre-paid excursions, spa treatments, dining reservations.

Shipboard staff can now identify open sales opportunities, avoid any discrepancies, prevent double or lost bookings and any resulting negative feedback. The precise times for data transmission can be defined exactly so as to meet individual ships’ deadlines.

Access to the latest status of reservations allows operators to expand their sales-window and accommodate last-minute bookings, thereby raising additional revenue.

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