SPMS - Fully Automated Check-In for Passengers, Crew & Visitors

A key component of the Fidelio Cruise Ship Property Management System (SPMS) is the Check-in software. Fidelio Cruise’s Quick Check-in Module is fully integrated with its Ship’s Property Management System and ensures fast, reliable and uninterrupted automated check-in of passengers, crew and visitors. The system is fully compliant with the IMO’s Safety of Life at Sea Convention (SOLAS), the International Ship and Port Facility Security Code and the US Coast Guard’s Electronic Notice of Arrival / Departure.

As passengers and crew check in and prepare to embark, a range of information about each individual is automatically captured and stored in a central database aboard ship. Such information includes passenger name and photograph, date of birth, cabin number, flight or travel details, whether or not a member of a group, encoded credit card details, pre-booked excursions, special dietary requirements and so on.

The photograph is stored on the ship’s central database and a unique card is produced enabling the passenger to move through security where the card is either swiped or read remotely to facilitate access to the vessel. Simultaneously the image of the person crossing the gangway is displayed on the Gangway Security Monitor allowing verification of the person’s identity.

Each unique card provides a permanent identity record because the Fidelio Cruise system generates a unique passenger identity number encoded into the Onboard Card. Thus, wherever he or she goes on board, the Onboard Card can be used – at the gangway, for example, to board the vessel, or at points-of-sale on board. All charges can then be made to the passenger’s account. The card also incorporates an electronic cabin key function.

However, as an extra optional module which significantly enhances passengers’ checking-in experience, Fidelio Cruise now offers a Remote Check-in Module.

This powerful management tool significantly increases the flexibility of passenger handling whilst reducing the time and improving the environment in which passengers check in for their cruise. Fidelio Cruise "Live" check-in updates provides a continuous and real-time record, displayed on screen, of passengers, visitors and crew on board or ashore. 

Check-in Module breaks new ground by eliminating the risk of delays which might occur due to a connection loss between ship and cruise terminal during the embarkation process. The off-line capability now means that passengers can continue to be checked in at embarkation terminals even if the ship / terminal connection is lost.