Comment Card Module
As cruise lines seek to maximise repeat business and win over cruise guests from competing lines, customer feedback has never been more important. However, the processing and analysis of many hundreds of Comment Cards is labour-intensive, time-consuming and tedious. And, with the new generation of passenger liners capable of carrying thousands of passengers, the challenge associated with Comment Card processing is becoming even more formidable.
Fidelio Cruise’s Comment Card Module is a highly effective and extremely fast solution to this challenge and offers scope to customise survey forms, print them on board and analyse the results in a matter of hours.
The Module removes all the lengthy manual processing and thereby cuts substantially the margin for errors. Results can be made available to appropriate marketing personnel in head office within a matter of hours.
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