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Fidelio Cruise Completes Seabourn Fleet Installation - Wednesday, November 30, 2011

The installation of state-of-the-art cruise software from Fidelio Cruise on board the Seabourn Spirit completes the IT systems upgrade across Seabourn's six-ship fleet. The six Seabourn vessels now carry a full range of the Hamburg-based firm's software, as well as the integrated MICROS® point-of-sale system.

 

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Simplified currency handling - Monday, August 22, 2011

Recent versions of SPMS now support automatic currency conversion for postings relating to shore excursions and spa bookings made in currencies other than that used on board ship. Prices for pre-paid, pre-booked and wait-listed excursions, as well as spa bookings and other services available on board can now be automatically converted into shipboard currency from other currency denominations.

 

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FC Ticket

FC Ticket provides ticketing functions for on-board events such as movies and shows and also enables event managers to assign and track any equipment required for specific activities, such as jet skis, mountain bikes, life vests or cabanas. The software ensures that bills and charges including discounts and cancellations are automatically sent to passengers’ central accounts. 

The system gives the option of customised set-ups which can include: the events wanted, the ticket types, discounts, refunds/cancellation reasons, etc. The tickets can be bookable per voyage singly or in multiples and users can decide which tickets are grouped together for multi-sales.

At the same time, FC Ticket assists on-board and shore-side personnel with monitoring the relative popularity of activities through their respective attendance levels, enabling planners to fine-tune future offerings accordingly.

A permanent record of passengers and their demand for specific events and activities is automatically established.

 

FC Ticket is an add-on module to the company’s core product, Ship Property Management System (SPMS). It has been developed on similar principles to the FC Shore Excursion module and provides flexibility to suit any operational circumstance.

Benefits:

- Capability to manage events and track attendees

- All ticket sales are recorded in real time, tracking the number of tickets sold and the number still available

- The ticket charges are posted directly to the guest account

- Detailed reporting and possibility to monitor sales

- Flexibility when it comes to discounts, refunds, cancellations etc.

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