Saturday, May 10, 2008 You are here: SUPPORT
Cruise operators to accommodate last-minute bookings thanks to Fidelio Cruise’s ResOnline system - Friday, April 11, 2008

The FC ResOnline system has been designed specifically to facilitate automatic data transfer from shore-side reservation systems to onboard users up to a short time before sailing.

“The ability to sell tickets and update passenger information close to the time of sailing is a key objective of many cruise lines,” says Fidelio Cruise President Tony Heuer, “and our new ResOnline software does just that. Now operators can continue to sell cruises and onboard services right up to few minutes before their ship sails.” 

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Fred. Olsen’s, Balmoral Balmoral carries a full range of Fidelio Cruise software on board - Wednesday, March 05, 2008
Fred. Olsen’s, Balmoral set sail on her inaugural cruise mid February, after having completed a lengthening and major refit. Balmoral carries a full range of Fidelio Cruise software on board. She has been installed with the company’s core Ship’s Property Management System for complete passenger, crew and visitor handling as well as on-board financial operations and the latest point-of-sale terminals from Micros which are interfaced with the SPMS and Materials Management systems. 
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World Wide Support 24 hours, 7 days a week

  

Tel:  49 (40) 39900 163
Fax: 49 (40) 39900 164

 

 

Fidelio Cruise supports its clients on an ongoing basis. It offers a 24/7/365 Support Service from its offices in Hamburg and Fort Lauderdale.


The Company regards its relationship with customers as a partnership. Its obligation to ensure that state-of-the-art IT systems maximise their potential in raising efficiency and ultimately profitability is paramount.

 

Team members have been hand-picked for their experience in IT, their ability to communicate clearly and concisely and their knowledge of cruise ship operation at a practical level.

 
 

The Fidelio Cruise Support team undertakes to ensure:

- New systems are properly installed

- Cruise personnel are given appropriate training

- Any subsequent issues are resolved as quickly as possible

- The full functionality of IT systems is clearly understood

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